Support
Who sets you up, and who answers when something goes wrong
A named person plans your move with you. Your office and instructors practise before you switch. And when something goes wrong, a person answers chat and email, Mon–Fri 09:00–17:30.
For schools on Keely
Keely support
Keep this address where everyone in the office can find it.
- Emailhello
@keelyapp.com · for anything, and first for anything that stops you taking bookings - Live chatThe chat button at the bottom of every page. If nobody is free, leave your email and we reply.
- Support hoursMon–Fri 09:00–17:30, by chat and email. No phone line: every answer is written down, so the office can find it again.
Setting up
We set it up. You check it.
We set up your website, courses, boats, instructors and forms with you. You send us a few things, then look over what we have done before anyone else sees it.
What we ask for: your course list, logo, photos and an hour a week. Set-up fee quoted after the walk-through, depending on how much we move.
Week 1
A written plan
What we set up, in what order, and who does each part. You get it in writing, with every cost on its own line. From you: an hour on a video call, and a list of the courses you run.
Weeks 2–4
We set you up
Your website rebuilt in your brand. Courses, dates, boats, instructors and forms in place, and old page addresses pointed at the new ones. From you: your logo, your photos, and about an hour a week to check what we have done.
Weeks 5–6
Your team practises
Training for the office and for instructors, then test bookings, test forms and a dry run of a course week. Nothing goes to your customers until you go live. From you: whoever answers your phone, and an instructor or two, for a couple of short sessions.
Go live
You switch when you are ready
Usually before your busy season. Most schools move in the quiet months, between the last course of one season and the first of the next. From you: the go-ahead, and our support email where the whole office can find it.
When you need us
What to do, depending on what has happened
Email us, whatever has happened, so there is a record of it. If it stops you taking bookings or running a course, say so in the subject line: that goes first.
- You cannot take bookings or run a course
Checkout will not load, or the day's crew lists will not open.
Email hello
@keelyapp.com with ‘Stopping bookings’ in the subject. That goes first.- Something looks wrong, but bookings still work
A form that will not send, a balance that did not go out, a page that looks odd.
Email hello
@keelyapp.com , or ask on the live chat. A screenshot helps, and so does the customer's name.- You want to know how to do something
Adding a course date, changing joining instructions, setting up a new boat.
Email us, or ask on the live chat. We will walk you through it, with screenshots or on a video call.
If something breaks
A Saturday in August, and Keely will not load
We answer chat and email Mon–Fri 09:00–17:30. If Keely stops outside those hours, this is what keeps your day running.
- Email hello
@keelyapp.com With ‘Stopping bookings’ in the subject, so it goes first.
- Your money goes straight to your own Stripe account
Payments keep reaching you whatever happens to Keely.
- Crew lists on paper
Crew lists can be printed or downloaded the evening before. Keep a copy in the office.
Talk to us
Who you will talk to
The people who answer
Jake runs the walk-throughs and plans your school's move with you, from the first walk-through to go-live day.
After that, a person answers chat and email Mon–Fri 09:00–17:30, at hello
Walk-throughs and set-up
The person on the walk-through is the person who sets you up.
Book a walk-through
Book a walk-through
See your own course week in Keely
Thirty minutes with Jake. Tell us which courses you run and we will show them to you, set up in Keely. No slides.
Jake Holmes runs every walk-through.
If Keely isn't right for you in the first 60 days, leave and pay nothing more. We'll hand you your data.
Choose a time
Times shown in UK time
Your details
Not taking bookings right now
Email us at hello
We use your details only to arrange the walk-through. Privacy notice: keelyapp.com/legal/privacy